How can I cancel my WeatherPromise if its related to my trip cancellation?

You can cancel the WeatherPromise within 24 days (in Europe) or 72 hours (in US) of purchase and receive a full refund.

After the cancellation date, cancellation is no longer possible, and the contract remains valid as originally booked. In this case, we will continue monitoring the weather as agreed. You can still access the corresponding weather observations in your dashboard.

If your accommodation provider cancels your booking, you may request an exceptional cancellation of the WeatherPromise.

In this case, your payment will be refunded within 3 business days

Please have a confirmation of the cancellation from your provider ready if requested.