You can generally cancel your WeatherPromise within 14 days of purchase if you bought your WeatherPromise within the EU, or within 3 days (72 hours) for WeatherPromises purchased elsewhere. Please refer to your WeatherPromise contract (also in your personal dashboard) for specific details. Once we received your request to cancel your WeatherPromise and its within the cancellation period, we will issue a refund.
If you need to cancel your trip due to an illness and wish to request a refund for your insurance, please reach out to our support-team directly and add your WeatherPromise order number and submit documentation of your illness (e.g., medical certificates). Please note that a refund will only be issued if the cancellation is reviewed and deemed valid.