What should I do if the name or location of my accommodation is incorrect in my WeatherPromise?

Please verify the coordinates from your WeatherPromise on Google Maps. As long as the latitude and longitude are right, then we will be sure to watch that location. If discrepancies persist, let our support team handle it.

What should I do if I did not receive a payout for my WeatherPromise but I think the weather was worse that promised?

What should I do if my booking details provided by a partner are incorrect?

What should I do if I'm missing important documents for my WeatherPromise booking?

What happens to my WeatherPromise if I cancel my accommodation booking and book a new one elsewhere?

What should I do if my refund from WeatherPromise hasn't been processed within 2-3 days?