You must notify WeatherPromise as soon as reasonably practicable, by email to [email protected], if your pre-booked trip is changed, cancelled or abandoned before departure. This includes any change to the travel dates, destination or trip duration.

This matters because your cover is fixed to the trip location, coverage area and insurance period shown in your policy schedule. If the trip is cancelled or abandoned before the start of the insurance period, no benefit is payable. There is also no cover where errors in the data you provided — an incorrect booking, or incorrect travel or destination information — resulted in the wrong coverage area, insurance period or weather dataset being selected.

If any details in your policy schedule are wrong, contact us as soon as possible with the correct information and your policy number. We will then advise whether the change can be made and whether any additional premium is required.

To cancel, email your cancellation request to [email protected] and include your name and your policy number. A cancellation request sent to WeatherPromise before the applicable cancellation period expires will be treated as having been made in time.

If, after reading this policy, this insurance does not meet your requirements, you may cancel within 14 days. The 14-day cancellation period starts on the later of:

We will give you a full refund of the premium you have paid if you have not travelled, and you have not received a claim payment. Your premium refund will be paid as soon as possible and no later than 30 days after WeatherPromise receives your cancellation request.

We will not give you a refund during this 14-day period if you have already travelled, or if you have made a claim or a claim payment. This is because your insurance cover has been in place and we have been providing cover during that period.

You may cancel this policy at any time after the 14-day cancellation period by emailing us as above. If you cancel after the cancellation period, no premium refund will be made.

We may, at any time, cancel the policy by giving 14 days' notice in writing where there is a valid reason for doing so. A cancellation notice will be sent to you by email and also by post to your last known address. Valid reasons may include, but are not limited to: where we reasonably suspect fraud; non-payment of premium; threatening and abusive behaviour; non-compliance with policy terms and conditions; and where you have not taken reasonable care to provide complete and accurate answers to the questions we ask. We reserve the right to cancel this policy immediately if you do not pay the premium.

If we cancel the policy, you will receive a refund of any premiums you have paid for the cancelled cover, less a proportionate deduction for the time we have provided cover. Where our investigations provide evidence of fraud or misrepresentation, we may cancel the policy immediately and backdate the cancellation to the date of the fraud or the date when you provided us with incomplete or inaccurate information. This may result in your policy being cancelled from the date you originally took it out, and we will be entitled to keep the premium. If your policy is cancelled because of fraud or misrepresentation, this may affect your eligibility for insurance with us, as well as other insurers, in the future.

Your insurance cover begins at the time and date specified in your policy schedule, provided you have paid the premium in full. The contract term ends with the expiry of the insurance period specified in your policy schedule — the last day of your booked trip — and cannot be extended.

Complaints about the sale or administration of your policy go to WeatherPromise (UK) at [email protected]. If you remain dissatisfied after our Final Response, or eight weeks pass without one, you may be entitled to refer your complaint free of charge to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR — www.financial-ombudsman.org.uk, [email protected], 0800 023 4567 or 0300 123 9123. Your legal rights are not affected.