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Technical Problems and Solutions
Technical Problems and Solutions
Updated over a week ago

If you are experiencing technical issues, try the following steps to resolve the problem:


1. Page not loading or showing a blank screen:

  • Use a different browser (e.g., Chrome, Firefox, Edge).

  • Clear your browser’s cache and cookies.

  • Refresh the page or reopen the website.


2. Buttons or links not responding:

  • Ensure scripts or pop-ups are not being blocked by your browser settings.

  • Temporarily disable browser extensions like ad blockers.

  • Try using a different device, such as switching from a smartphone to a desktop, or vice versa.


3. Error messages like "Connection timed out" or "Unable to load":

  • Check your internet connection and ensure it is stable.

  • Restart your router or modem.

  • Try accessing the page again after a few minutes.


4. Slow loading times:

  • Test your internet speed to ensure sufficient bandwidth.

  • Close unnecessary browser tabs or applications.

  • Try accessing the page during off-peak hours.


5. Website redirects or loops endlessly:

  • Clear your browser’s cache and cookies.

  • Disable auto-fill features in your browser.

  • Use incognito mode to bypass stored session data conflicts.


6. Payment page not loading:

  • Switch to a different browser or device.

  • Ensure pop-ups are enabled for the payment page.

  • Check if network firewalls are blocking the payment system.

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